This is the sixth in an ongoing series of blog posts that will introduce you to Strattam’s diverse portfolio of companies – including what they do and who they serve, their vision for doing business in today’s market, and their plans for innovation within their industries.
Meet the Portfolio: Cloudhesive
In June 2021, Strattam Capital announced a strategic investment in CloudHesive, an Amazon Web Services (AWS) Premier Consulting Partner, as part of a growth financing round. The investment will provide CloudHesive with resources to expand its operations, accelerate innovative product development, and further invest in its people.
With global headquarters in Fort Lauderdale, Florida, and regional headquarters in both Buenos Aires, Argentina, and Santiago, Chile, CloudHesive delivers innovative cloud solutions that help customers migrate, secure, and manage their mission-critical workloads in the cloud.
CloudHesive focuses on delivering innovative value to customers, helping them achieve greater flexibility, efficiency, productivity, and cost savings—without compromising on their data safety or storage needs. CloudHesive also believes its workforce provides the foundation for excellent customer service and company success and, as such, invests heavily in employee development.
Products & Services:
As CloudHesive’s flagship offering, Centricity is a software-as-a-service (SaaS) platform that makes it easy for users to gain the power of Amazon Web Services without having to know the technical underpinnings of complex cloud services. At its core, the Centricity platform helps operationalize the Amazon Connect call center solution through wall boards and data dashboards, as well as a customized agent call control interface. Additionally, Centricity can be further leveraged through three primary module sets:
- Media Box, based on Amazon Elemental / Media Services, simplifies real-time viewership analytics and streaming event management.
- Orchestrator provides users and administrators with a curated set of automated workflows that facilitate provisioning, managing, implementing life cycle management, and tearing down resources on AWS.
- Secure Amazon Workspaces allows large Amazon Workspace and Appstream 2.0 deployments to be managed at scale.
- Dextr Flex
Through a recent acquisition, CloudHesive now delivers Dextr Flex via both the Amazon Marketplace and direct SaaS sales. The product is a cloud-based contact center that combines the base capability of Amazon Connect with a full-featured agent dashboard and a rich library of features—without requiring custom development.
CloudHesive has developed an all-in-one solution that combines the Moodle open-source Learning Management System with AWS in a completely managed service.
- AWS Services
CloudHesive also provides a lengthy list of services to help customers with AWS deployments, including Contact Center, Cloud Migration, Managed Services, and Security—just to name a few.
CloudHesive serves a wide range of global customers across numerous industries, including Kirkland’s (retail), the Bank of the State of Chile (financial), Nimble Health (healthcare), and TyC Sports (media). For more customer details and case studies, visit the website.
New & Noteworthy:
In April 2022, CloudHesive completed the strategic add-on acquisition of Dextr, the industry’s most powerful customer service and performance dashboard for the AWS cloud contact center. This investment rounds out CloudHesive’s leadership in the cloud contact center space and demonstrates the company’s commitment to empowering customers through ongoing innovation.
Check out the CloudHesive website at http://www.cloudhesive.com.